![]() ![]() Hold your arm parallel to your body near your head and at least 2 inches away.įor more information, see the related help article.Establish a GPS connection before beginning your exercise.To more quickly establish a GPS connection, point your device toward open sky (clear of heavy tree coverage and away from tall buildings).Make sure your device doesn't touch your wrist bone.Follow the recommendations for wearing your device for exercise.If you still have trouble connecting to GPS or notice that your distance traveled seems inaccurate, try the following tips to allow your device to connect to GPS satellites: If Charge 5 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise.įor best results, wait for Charge 5 to find the signal before you start your workout. If your tracker is searching for a GPS signal during an exercise, you’ll see GPS connecting appear at the top of the screen. Try a different USB port or a UL-certified wall charger. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device The USB port or outlet is faulty. Dust and debris can accumulate over time. GPS signal missingĮnvironmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. The pins on the device or charging cable are dirty. After holding your arm still and straight for a short time, you should see your heart rate again.įor more information, see the related help article. Charge 5 should be in contact with your skin. Next, make sure you're wearing your tracker correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. If your tracker doesn't detect a heart-rate signal, first make sure heart-rate tracking is turned on in the Settings app on your tracker. If the heart-rate sensor on your tracker has difficulty detecting a signal, dashed lines appear. Heart-rate signal missingĬharge 5 continuously tracks your heart rate while you're exercising and throughout the day. ![]() If Charge 5 isn't working properly, see our troubleshooting steps below.
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